Legal
Refunds
When we pay money back, and how to ask. Cancelling is always yours to do, at any time, from your account.
The short version
- Cancel any time from Plan and billing. Your plan runs to the end of the month or year you have paid for.
- Payments are not refunded as standard, and the unused part of a period is not paid back.
- We do refund when the mistake is ours: a charge made twice, a charge after your cancellation had taken effect, or a fault on our side that stopped the service working and that we could not fix.
- A refund cancels any partner commission on that sale.
How it works
- Cancel if you need toFrom Plan and billing on your account, whenever you like. Nothing more is charged.
- Ask with the form belowTell us which charge and what went wrong. Requests are only taken through this form, never by email.
- Read the answerIt arrives in My tickets on the support page, and we email you when it does.
Ask for a refund
The request becomes a ticket, and after sending you land on it.
Sign in to ask for a refund, so we can find the charge on your account and answer you here and by email.
Sign inHow a refund is paid
An approved refund goes back to the card it came from, through Stripe. It usually shows on your statement within 5 to 10 working days.
Before a card dispute
Please talk to us first: most problems are sorted within a working day. While a card dispute is open, the account can be paused.
Card charges appear as DEVELOPERDATA.NET. Billing questions: https://developerdata.net/support?tab=charge